Chapter Leader's Guide to Patient RIghts: Practical Insight on Joint Commission Standards

Jean S. Clark, RHIA, CSHA

Quick, concise standard explanations for patient rights chapter leaders

The Chapter Leader's Guide to Patient Rights breaks down the Joint Commission’s patient rights requirements into easy to understand solutions to meet the challenges of these complex standards. You get simplified explanations of the chapter’s key components along with communication techniques to help foster a strong and successful partnership between survey coordinator and chapter leader.

Plus, to make staff training easy, this guide includes a downloadable PowerPoint® presentation highlighting key compliance takeaways. Also, receive bonus tools which include:

• Rights and Responsibilities of the Individual and Key Player Outline
• Rights and Responsibilities of the Individual Tracer Tool
• Patient Rights Direct Impact Standards List
• Chapter Captain Checklist

• Keys to creating a culture of providing patient care, treatment, and services in a way that is collaborative with the individual patient
• Tips and suggestions for developing and implementing policies for selected elements of performance
• Guidance on communication techniques to inform patients of their individual rights and responsibilities
• Tools for proper delegation of roles and responsibilities to appropriate staff
• A responsibility checklist for chapter leaders to ensure compliance with patient rights standards

• Interpretation of the newly revised Joint Commission patient-centered communication standard
• Simplified explanation of the requirements under the patient rights chapter
• Strategies to help patients participate in their own care decisions
• Description of informed consent, who participates and how to gain it from patients in a compliant way
• Easy-to-implement services your organization can provide for patients to inform them of their rights

Part I: Patient Rights in the Organization

• The Rights and Responsibilities of the Individual
• How Does this Chapter Affect the Organization as a Whole?
• What is Its Impact on Leadership and Administration?
• Who Owns the Requirements of this Chapter?

Part II: Communication and Impact of Patient Rights

• Getting Organized
• Duties of the Chapter Captain
• Communication to Physicians and Staff
• Communication to Patients
• The Impact of this Chapter

• Designing and Implementing Policies
• The Patient Handbook
• The Medical Staff
• Other Caregivers, Nurses, and Staff
• The Board and Senior Leadership
• Tracers and Chart Reviews
• Impact on Patient Care

CPHQ, CSHA, accreditation coordinators, accreditation specialists, survey coordinators, Joint Commission survey coordinators

Earn Continuing Education Credits

National Association for Healthcare Quality (NAHQ)
This activity is pending approval by the National Association of Healthcare Quality for CE credits.