Project Quality Management: Why, What and How

Project Quality Management: Why, What and How, recipient of the 2006 PMI® David I. Cleland Project Management Literature Award in its first edition, offered project managers a specific, succinct, step-by-step project quality management processed nowhere else. This second edition has been updated and enhanced to also meet the needs of trainers, college instructors, and the, students! Key Features, Demonstrates how to implement the general methods defined in A Guide to the Project Management Body of Knowledge-Fifth Edition (PMBGK® Guide), and augments those methods with more detailed, hands-on procedures that have been proven through actual practice, Supplies case examples that illuminate the theory of quality planning, assurance, and control with real-world narratives, including situation, analysis, and lessons learned, Provides course discussion points and practical exercises at the end of each chapter, Presents a walk-through of a wrap-up practical exercise relevant to many project domains to help readers gain experience using the tools and techniques before applying them to their own project work, WV offers numerous downloadable tools for planning project quality, collecting and understanding data, analyzing processes, and problem solving, as well as instructional materials - available from the Web Added Value™ Download Resource Center at jrosspub.com