Difficult People Made Easy: Practical advice for solving your people problems and getting the most out of your workplace.

Your people problems CAN be solved.

You’re a competent professional. You excel at the technical side ofyour work. But so far no-one has taught you how to handle ‘difficultpeople’ or toxic team dynamics. That’s where this book comes in.

Difficult People Made Easy explains how you need to THINK andSPEAK when faced with a difficult colleague. Then it revealsspecific words and actions you can use.

• Set firm boundaries on what you will – and won’t –take from aggressive or spiteful people.

• Avoid using words which trigger defensive reactionsfrom others.

• Look and sound confident no matter who you’redealing with.