Ask John: Straight-talking, Common Sense from the Front Line of Management

John Timpson, CBE, is one of the United Kingdom's most successful businessmen. His eponymous high street chain has almost 1,400 branches and a turnover of $300 million.

John's column in the Daily Telegraph (UK), "Ask John," has been dispensing straight-talking, no-nonsense business advice for more than five years. This book collects and expands the very best from that column, from why low cost will never be a real substitute for proper customer service to the etiquette of employing interns.

Timpson offers practical business advice for CEOs of multinationals and independent family businesses alike.