Using CiviCRM

This step-by-step tutorial with practical examples is for system administrators of advocacy, non-profit, and non-governmental groups who want to implement CiviCRM in a way tailored to their organization's size, culture, and needs. It details what you need to reap CiviCRM's benefits for your organization then walks through developing a CRM Implementation Plan for your organization. It covers installation, low-level implementation, and CiviCRM's core modules before covering advanced features and issues like customization and integrating CiviCRM with Joomla! or Drupal. You'll learn to automate registration for members attending a conference; increase the likelihood that subscribers will become more involved with your organization and its mission; ensure more members show up to volunteer; improve the frequency, average donation amounts, and retention rates of your donors; and even to identify contacts with the right skills and interests to be worth approaching about an open board position.