1
/
of
1
Management Pocketbooks
The Handling Complaints Pocketbook
The Handling Complaints Pocketbook
Regular price
$10.61 USD
Regular price
$12.95 USD
Sale price
$10.61 USD
Shipping calculated at checkout.
Quantity
Couldn't load pickup availability
Looks at why and how people complain, and the key types of complaint: aggressive, passive, constructive and professional.
The author explains that all businesses should welcome complaints because they provide direct feedback and an immediate opportunity to improve the service to customers. The sections cover a strategy for handling complaints, and the use of transactional analysis in understanding complaint behavior, plus ways to turn complaints into compliments and create loyal customer.
The author explains that all businesses should welcome complaints because they provide direct feedback and an immediate opportunity to improve the service to customers. The sections cover a strategy for handling complaints, and the use of transactional analysis in understanding complaint behavior, plus ways to turn complaints into compliments and create loyal customer.
Share
