Who's Listening Anyway?

This book is written for those who want to improve their relationships in the workplace, community, and family. Effective listening is essential for personal and professional success of individuals and organizations. Author describes how emotional dehydration impairs listening, the nature of the listening process, and roadblocks and traps to avoid. Workplace examples make book especially relevant for leaders, managers, and team members. Illustrations and humorous drawings reinforce the book's concepts.