Business Partnering for Continuous Improvement: How to Forge Enduring Alliances among Employees, Suppliers, and Customers

If you want to make the drive for quality, productivity, and profit improvement a permanent feature of your organization, the concept of "partnering"—building alliances among employees, suppliers, and customers—must become an integral part of every activity, write Charles Poirier and William Houser. Every employee must see every other employee as a partner instead of a competitor. Similarly, every supplier and customer must be recognized as a potential ally for improvement, not just a source of goods or income. Poirier and Houser give detailed action studies of companies that have made the transition, and provide the tools to make similar changes in your own organization.