Grave Words: Notifying Survivors about Sudden, Unexpected Deaths

Written to provide all those in the helping professions who must relate tragic news. In-depth information, protocols, and actual case studies tailored to a variety of situations teach potential notifiers:
-- To be aware on non-verbal communication
-- What words to use
-- "Helping" phrases and how to avoid cliches
-- Protocols for long-distance telephone notifications
-- Which resources and referrals survivors need
-- How to request organ or tissue donation
-- How to identify acute grief reactions
-- How and when to follow up with survivors

Includes national bereavement resources, educational outline, and in-the-line-of-duty notifications, as well as airline disaster protocols.