Critical Thoughts from a Government Mindset

The chapters in 'Critical Thoughts From A Government Mindset' have been grouped into three categories: strategic management; e-government development and practices; and identity management. In the first section, the book covers 'Corporate Government Strategy Development', and 'Customer Relationship Management'.

Key Features:
Is highly topical - examines subjects that are of great current interest to governments and practitioners worldwide; comprehensive, detailed and thorough theoretical and practical analysis; covers issues, and sources rarely accessed, on books on this topic.

The Author:
Dr Al-Khouri is the Director General (Under Secretary) of the Emirates Identity Authority: a federal government organisation established to rollout and manage the national identity management infrastructure program in the United Arab Emirates.

Readership
Scholars, practitioners, business executives and government/economic policy makers worldwide, and especially those with an interest in the Middle East.

Contents
Strategic management - Corporate government strategy development: a case study; Customer relationship management: proposed framework from a government perspective
E-government - E-government strategies: the case of UAE; E-government in Arab countries: a six-staged roadmap to develop the public sector; E-voting in UAE FNC elections: a case study
Identity management - Identity and mobility in a digital world; Data ownership: who owns my data?
Triggering the smart card readers' supply chain