Sys-Tao: Western Logic - Eastern Flow

In an era of rapid technological and scientific progress, why have traditional American leadership philosophies changed so little? In this ambitious and wide-ranging book, Browne tells the story of the Great Plains Coca-Cola Bottling Company, and of his career-long journey to find a better way-more efficient, more caring, more capable-for the people and the processes under his leadership. Along the way, he explains the principles necessary to establish a more lifelike "Process Control Environment"-something very different from the more traditional "Command and Control" structures that are so familiar in western business-and he points to illuminating connections and convergences found everywhere in the world around us, from eastern spirituality, to biological evolution, to modern neuroscience. What has emerged is a case study of how a classic American business transformed its processes and culture-and in doing so, found its way to record profits and industry-leading customer and employee satisfaction. Part memoir, part business philosophy manual, Sys-Tao is perhaps best described as a management book with soul.