Konflikt- und Gefahrensituationen in Bibliotheken: Ein Leitfaden f#x000FC;r die Praxis

This well-established guideline is based on a compilation of experiences in situations of conflict and danger in libraries. Its focus is on prevention, with suggested approaches for managing difficult situations. New themes covered in the third edition include Internet-related conflict situations (such as the flashmob and shitstorm), in-house fire fighting methods, and emergency and evacuation plans.