Business Performance Measurement in the Metal Finishing Industry : An Approach Towards a Sustainable and Integrated Management System for Contract Processing Businesses

Criticism has indicated that inadequate academic observance has been spent on the adaption and implementation of generic Business Performance Measurement (BPM) models to specific industry and company contexts leading to a suboptimal practical feasibility. In reflecting these concerns, an approach to improve BPM feasibility is developed based on an industry's specific characteristics. These characteristics are then linked to corresponding generic BPM models. In this vein, practitioners shall be assisted in designing and implementing a sustainable BPM system. This approach gets empirically validated for the Metal Finishing Industry in Germany and the United Kingdom. [Subject: Business]