Communication Your Key to Success

Excellent communication skills are probably the most potent career and personal skills you can possess. From creating rapport with clients, to collaborating with colleagues, to giving and receiving instructions effectively, how well you communicate will spell the difference between success and failure.

If you want to increase your clarity and confidence, enhance teamwork, boost productivity and create a happier, more supportive working environment, this is the book for you.

Best-selling author and trainer Shirley Taylor and international trainer and coach Alison Lester fill this boon with solid guidance and humorous anecdotes. If you implement their practical, effective tools, you will transform your communication skills and reap huge rewards. Every aspect of successful communication is covered, including:

overcoming communication challenges

developing your likeability

speaking clearly and confidently

activating your listening skills

increasing your assertiveness

communicating effectively across cultures

improving team communication

resolving conflict